Complaint Investigation Report

LPA interviewed AD who stated this notice was used by the facility to provide notice of a rate change to residents, was posted at the front of the facility and distributed at a resident council meeting where 12 residents were present, and was placed in the mailbox of each resident at the facility. However, because the notice does not provide at least 60 day’s notice of a rate increase as required, the facility did not provide adequate notice of the rate change to residents.

During the course of the investigation, the Department obtained sufficient evidence to substantiate the allegation mentioned above. The preponderance of evidence standard has been met; therefore, the above allegation is Substantiated. See LIC9099D for cited deficiencies per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted and a copy of this report and appeal rights was discussed with and provided to facility representative.