Complaint Investigation Report

It was alleged that large ceiling leaks developed resulting in wet floors and other unsafe conditions and the facility did not properly address the leaks or communicate the situation to residents’ responsible parties. LPA interviewed AD and facility staff who stated that in February 2025 there was a leak that affected the first-floor hallway and nearby rooms, the situation was communicated to affected residents, measures were taken to mitigate the effects of the leak and ensure the health and safety of residents, and the leak was repaired as quickly as possible. LPA inspected the facility, including 14 resident rooms and all common areas, and observed that the damage from the leak has been repaired. LPA interviewed 11 residents and did not obtain information corroborating the allegation. However, LPA observed large stains under the bathroom sink, as well as water damage on the wall behind the toilet, in one resident room which appeared old and had not been repaired. The information obtained corroborated the allegation.

During the course of the investigation, the Department obtained sufficient evidence to substantiate the allegation mentioned above. The preponderance of evidence standard has been met; therefore, the above allegation is Substantiated. See LIC9099D for cited deficiencies per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted and a copy of this report and appeal rights was discussed with and provided to facility representative.