Complaint Investigation Report

Facility failed to ensure clients were given the same rights, protections, and responsibilities as all other persons.

Based on the information obtained during the course of the investigation, the Department is unable to determine the validity of the allegation listed above. Therefore, the allegation listed is unsubstantiated.

Facility failed to report the use of physical restraints, and other incidents.

Based on the information obtained during the course of the investigation, the Department is unable to determine the validity of the allegation listed above. Therefore, the allegation listed is unsubstantiated.

Facility failed to ensure staff completed training and testing requirements.

Based on the records reviewed, it indicated that training was completed by staff. Staff also had completed direct support professional training as part of their hiring. The Department is unable to determine the validity of the allegation based on the information obtained. Therefore, the allegation listed is unsubstantiated.

A finding that a complaint allegation is unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Licensee was advised a copy of this report will be sent via certified mail. Two copies of this report will be sent. The Licensee is to sign and return a copy to the Orange County Regional office.