Complaint Investigation Report

Interview with the administrator indicated that Client (C1) had a history of behaviors and making allegations that were false. Administrator stated that staff conduct body/skin checks for each client daily and documented findings in order to observe any possible injuries as there are self harming behaviors indicated in some of the clients. Administrator stated that multiple staff members were on shift in order to help with clients and ensure the safety and protection of staff and client interactions.

Interviews with Client C1 and C3 indicated that they are happy in the home with no complaints regarding care or staff. C1 indicated that they felt safe in the home. C3 stated that staff are nice and have not done anything to hurt or upset any of the clients in the home.

Based on interviews conducted and observations, the preponderance of evidence standards have not been met. Therefore, the above allegation is found to be UNSUBSTANTIATED. Findings that the complaint is Unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Licensee was advised a copy of this report will be sent via certified mail. Two copies of the report will be sent. The Licensee is to sign and return a copy to the Orange County Regional Office.