Complaint Investigation Report

During the course of the interviews with staff, S2 reported that S1 used to work when she started but no more. Per S3 an excluded person is not operating the facility and stated that she does not know S1.

Regarding the allegation that facility is not properly screening residents for Tuberculosis, the following was revealed: During the course of the interviews with staff, S3 reported that she believes that residents get screened properly for Tuberculosis. During the course of the interviews with residents, R1 reported that residents get screened for Tuberculosis. During the investigation LPA reviewed documents including the Physician Reports (LIC602s) for R1-R5. Per Physician Report dated September 16, 2024, R1 tested negative for Tuberculosis. Per Physician Report dated April 10, 2024, R2 tested negative for Tuberculosis. Per Physician Report dated February 06, 2025, R3 tested negative for Tuberculosis. Per Physician Report dated unknown, R4 tested negative for Tuberculosis. Per Physician Report dated January 14, 2025, R5 tested negative for Tuberculosis.

Regarding the allegation that facility is not allowing residents to select their own medical providers, the following was revealed: During the course of the interviews with residents, R1 reported that residents are allowed to select their preferred medical provider. During the course of the interviews with staff, S2 reported that residents can choose their own Doctor. Per S4 the residents have options when it comes to selecting their medical provider. Per S5 the residents choose their own medical provider. LPA reviewed documents including the Grace Retirement Village Admission Agreement. Per Admission Agreement under Resident Participation in Decision Making it states as a resident, you, or your representative, or both, are entitled and encouraged to participate in decision-making regarding your care and services. Per Health and Safety Code section 1569.80(a) it states a resident of a residential care facility for the elderly, or the resident’s representative, or both, shall have the right to participate in decision-making regarding the care and services to be provided to the resident.

Regarding the allegation that facility is not ensuring residents’ medical needs are met, the following was revealed: During the course of the interviews with residents, R1 reported that her medical needs are being met. During the course of the interviews with staff, S2 reported that the residents’ needs are being met and stated that the residents get transported to their medical appointments via medical transportation vans. S3 reported that the residents' medical needs are being met and stated that the Nurses always come to check on the residents. S4 stated that the residents’ medical needs are being met. Per S5 the facility is meeting the residents' medical needs.