Complaint Investigation Report

LPA inspected the facility and observed no health and safety issues. LPA conducted health and safety checks on the facility’s four clients and observed no health and safety concerns or signs of neglect. LPA attempted to interview C1, but C1 is non-verbal. LPA interviewed three staff who stated that C1’s health has declined recently due to a gastrointestinal issue. Two of the staff reported that C1 has not been taken to a hospital, but has been seen by medical professionals at the facility. LPA interviewed the former administrator who was the administrator during the time period involved in the allegation. The former administrator reported that C1 does not tolerate vehicle transport, so C1 is not taken to the hospital and is instead seen by medical professionals at the facility. The former administrator detailed the history of C1’s gastrointestinal issue and stated that C1 is seen by medical professionals at the facility often and regularly, the prescribed treatment is having an effect, the former administrator has worked closely with the rest of the care team to coordinate C1’s medical care, Regional Center of Orange County and C1’s responsible party approve of the treatment plan, and facility staff were informed about C1’s medical condition, treatment plan, and the recommendations ordered by the medical professionals. LPA reviewed C1’s Medical Records dated 04/07/22 to 06/04/22 which detail the history of C1’s gastrointestinal issue, show the treatment provided to C1 by medical professionals, and do not indicate any medical professional recommended C1 be treated at a hospital as opposed to continuing to receive care at the facility. LPA did not obtain any information corroborating the allegation.

Based on the information gathered during the investigation and review of all documents obtained, the Department is unable to ascertain if the above allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. An exit interview was conducted and a copy of this report was discussed with and provided to facility representative.