Complaint Investigation Report

304700008-2-18-2026-47-HC-SDUU-DRLQVK-20260224113028

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/08/2026 and conducted by Evaluator Mila Quinto

COMPLAINT CONTROL NUMBER: 47-HC-20260108145248

HCO is using independent contractors as caregivers

Home Care Services Branch, Enforcement Analyst (EA), Mila Quinto conducted an investigation visit to the Home Care Organization (HCO) to deliver the complaint finding regarding the above allegation. EA met with the licensee, Sarah Smith.

On January 15, 2026, EA interviewed the licensee. According to the Licensee, the Home Care Aids (HCAs) are paid via W2s. Licensee stated they do not issue 1099s as this is against home care branch regulations.

EA Quinto received copy of payroll records filed to EDD for period July 2025 thru December 2025.

Based on interview conducted and records reviewed, the complaint allegation is found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted. A copy of this report was emailed to the licensee, Sarah Smith.