Complaint Investigation Report

Interview with Licensee Andy Kharbanda indicated that he has not falsified client documentation for billing purposes as they use a third party biller ACME in 2024. Licensee stated that the insurance companies would mail out an Explanation of Benefits to the insurance subscriber and the Licensee has not received any information to indicate that someone was billed incorrectly.

It was alleged that staff stole clients money in care, per interviews with 5 out of 5 staff, staff stated they have not stolen client's money. Per interviews with 4 out of 4 clients stated no one has stolen their money. Per interview with Program Director Brooke Washington all client items including money are inventoried at intake and pictures are taken of any valuables. Program Director stated that all clients' valuables are locked in a secured garage. Program Director reported that staff use a code to enter and clients have access to their items if they want them.

It was alleged that staff do not ensure that clients are provided with a sufficient amount of food while in care. Per observation the facility has a minimum of 2 day perishables and 7 non perishables on hand. Interviews with 4 out of 4 clients stated there is always food and snacks available. Interviews with 5 out of 5 staff state there is always food available and clients are able to request their own items.

Therefore based on the preponderance of evidence through records reviewed and interviews the allegations staff are falsifying documents regarding clients in care, staff stole money from client in care and staff do not ensure that clients are provided with sufficient amount of food while in care are determined to be UNSUBSTANTIATED meaning although the allegations may have happened or is valid there is no preponderance of evidence to prove the alleged violations did or did not occur. This agency has investigated this complaint and an exit interview was conducted with facility and a copy of this report was provided.