Complaint Investigation Report

AD stated she reported the injury to R1's family and a visit from home health was coordinated for an xray on 01/30/2026. AD stated R1's family reported the results of xray as no fractures to the left hand on 02/04/2026. Per review of R1 is diagnosed with anemia and per interviews with staff R1 can refuse assistance with activities of daily living. Per interviews with 4 out of 4 staff stated they have not been neglectful or abusive to R1 or any residents in care. LPA Mendivil was unable to interview residents as they were not oriented to space and time.

Therefore based on the preponderance of evidence through interviews and records reviewed the allegation Resident sustained a bruise due to staff neglect or physical abuse is determined to be UNSUBSTANTIATED, meaning that although the allegation may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

An exit interview was conducted and a copy of this report was provided.