Complaint Investigation Report

Per interview with Owner/Licensee Allen Medina it was stated a refund was never issued to R1's family following their death and termination of admission agreement.

Therefore based on preponderance of evidence through interviews and records reviewed the allegation Facility staff did not refund resident's authorized person upon resident's death is determined to be SUBSTANTIATED, meaning the complaint allegation as valid and that a violation has occurred.

Based on above findings deficiencies are being cited per California Code of Regulations Title 22 Division 6 chapter 8.

An exit interview was conducted and a copy of this report was provided.