Complaint Investigation Report

This agency has investigated the allegation that the facility does not have adequate staffing to meet resident's needs. LPA De Perio conducted interviews and file reviews of which interviews conducted either stated that since the facility was turned over to new management, the facility now does have enough staff, or it was stated that the only area of the facility where there was not enough staff was in the dining room. LPA reviewed staff schedules and staff availability for both day and night shifts, and it was observed that facility did have sufficient amount of staff to assist with coverage and additional tasks. Based on observations, interviews and record reviews, LPA is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED.

This agency has investigated the allegation that staff does not provide adequate food service to residents in care. LPA De Perio conducted file reviews and interviews, and the interviews conducted stated that since the Dining Director at facility resigned, the dining area has been short-staffed. However, per record reviews and interviews, it was stated and observed that management has been working extra shifts in the dining area to ensure coverage. Based on the information gathered during the investigation and review of documents obtained, LPA observed that despite facility being short-staffed in the dining hall, facility did have an adequate amount of staff who assisted with coverage and tasks in the dining hall. LPA is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED.