Complaint Investigation Report

The Department has investigated the complaint alleging that facility has not provided Power of Attorney (POA) with requested documentation. Per documentation reviews and interviews conducted by LPA, it was found that facility did provide POA with the requested documentation on 1/8/23 and 1/12/23, specifically, regarding the resident’s medication record for November 2022-December 2022. The information was sent via text message, and the medication record for December 2022 was provided in person to the POA, Ombudsman, and faxed to the POA’s preferred doctor. Based on interviews and review of records obtained, we have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

The Department has investigated the complaint alleging that facility does not communicate with POA. LPA conducted interviews and documentation reviews and found that facility and POA communicate in person, through verbal conversation, through text messages, and email. LPA also conducted additional interviews with responsible parties of current residents and of residents who have previously lived at the facility, all of which stated that the facility does communicate with the POA either via verbal conversation or via text message. LPA conducted a total of 8 interviews and 6 out of the 8 interviews conducted all reported that facility communicates with POA via verbal conversation, via phone call or text, or email and the 2 remainder of interviews did not corroborate with the allegation due to unavailability, and unable to provide further information regarding this allegation. Based on the interviews conducted and documentation obtained, the Department has found that the complaint is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.