Complaint Investigation Report

The Department has investigated the complaint alleging that facility is unsanitary. LPA De Perio conducted record reviews and interviews, of which all interviews conducted reported that facility is clean, and 1 interview specifically shared “they are cleaning all the time”. LPA conducted a total of 7 interviews with staff, residents, and the Ombudsman, of which 7 out of the 7 interviews conducted reported that the facility is clean. LPA De Perio also conducted a tour of interior portion of the facility and observed that all bedrooms had furniture in good condition and no odors. On 12/11/22, a welfare check was conducted by Irvine Police department, and per police report, it indicated that the resident was clean and happy. During the visit conducted on 12/20/22, LPA De Perio was also notified by staff that when a resident has an accident, one staff member will clean the resident, and the other staff member will clean the area where the accident took place. On 2/9/23, the assigned care coordinator from the Assisted Living Waiver program was instructed to check on the resident, of which the care coordinator stated that the resident was also observed to be clean and happy. Based on interviews and review of records obtained, we have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted and a copy of this report was provided to the facility.