Complaint Investigation Report

306004805-8-10-2023-22-AS-AORZ-CUTRGP-20230818130103

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/26/2023 and conducted by Evaluator Kimberly Lyman

COMPLAINT CONTROL NUMBER: 22-AS-20230726155846

Staff restricted ombudsman representative's right to conduct a proper facility visit

Licensing Program Analyst (LPA) Kimberly Lyman conducted an unannounced complaint visit to deliver findings on the above allegation. LPA was greeted and granted entry into the facility by Administrator Naz Safari and explained the reason for the visit.

During the course of the investigation, LPA toured the facility and interviewed staff, resident, and witnesses. Regarding the allegation that staff restricted ombudsman representative's right to conduct a proper facility visit, the investigation revealed the following: On 07/25/2023, witness attempted to visit at the facility. Facility staff informed verbally that the visit would be recorded. LPA observed a sign at the entrance gate stating that visitors are on camera. Visitor did not want to be recorded and declined to come in the facility. Facility staff deny restricting the visit stating they only advised of recording. Therefore the allegations are deemed UNFOUNDED, meaning the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of this report was left at the facility