Complaint Investigation Report

This department has investigated the complaint alleging that facility failed to provide responsible party with information requested for resident's medical appointment. LPA conducted record reviews and interviews which consisted of residents and staff. A total of 5 interviews were conducted, of which 2 of the interviews did not corroborate with the allegation, and 3 of the interviews were unable to be conducted due to unavailability. LPA reviewed the following documents but not limited to: the staff roster, the resident roster, the facility admission agreement, resident’s physician report, and additional forms of communication (via email) between the facility and responsible party. Per record review, on March 3, 2023, the facility provided resident’s responsible party with the following information: meal report, medication record and administration report, and sleep report. On March 6, 2023, the responsible party responded to the email and confirmed that the information provided was received. In the responsible party’s response, there were inquiries regarding meal times, to which the facility responded within an hour. Based on observations and review of documents obtained, we have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted with AD Chavoshpour and a copy of this report was provided to the facility.