Complaint Investigation Report

Based on interviews with 6 out of 6 residents stated their needs are being met. LPA Mendivil interviewed 5 out of 5 caregiving staff and they all stated they are able to meet residents needs. 5 out of 5 staff stated they answer pendant calls in under 10 mins and there has not been a time when staff has left a resident soiled for an extended period of time. 5 out of 5 staff stated they are trained annually regarding providing assistance with activities of daily living.

Therefore based on the preponderance of evidence through interviews the allegation that Facility lacks staffing in which resident needs are not being met is determined to be UNSUBSTANTIATED, meaning that although the allegation may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

An exit interview was conducted and a copy of this report was provided.