Home Care Organization Evaluation Report

Enforcement Analyst (EA), Mila Quinto, with the Home Care Services Branch (HCSB) conducted a virtual visit for the purpose of a biennial inspection. The EA met with the licensee, Ben Bollard. Per virtual tour of the facility, EA observed the posting of the license and operating business hours. Business operating hours are from 9:00am -5:00 pm, Monday thru Friday.

During the inspection, the EA reviewed personnel records for licensee, and Home Care Aides including fingerprint status', registry status', Tuberculosis (TB), and required training. The Home Care Organization’s (HCO’s) business records were also reviewed during the visit including the insurance requirements.

Based on the file review, EA informed the licensee of the following violation observe and being cited in accordance with Health and Safety Code; 1796.45(c) TB Clearance, 1796.44(c) Training Requirements, and 1796.44(c) Inspections and Investigations. See HCS809D.

An exit interview was conducted, a copy of this report (HCS809 and HCS 809D), staff records review (HCS 859), and appeal rights were provided to the licensee, Ben Bollard via email.