Complaint Investigation Report

statements provided to the Administrator, staff 1 & staff 2 went to second floor to Resident 1’s (R1) room and both staff claim that R1 sustained an unwitnessed fall after having a few alcoholic drinks. Both staff members claim visually observing R1 on floor of room with shattered pieces of a marble table. Staff members also claim that there were several alcoholic bottles on R1’s floor as well. According to staff interviews and written statements provided S1 and S2 notified R1 that they needed to call 911 emergency personnel due to R1’s size and could not help lift R1. Staff interviews claim that R1 became agitated with S1 and a verbal altercation between R1 and S1 occurred. Staff 1 denies a verbal altercation occurred as observed from written statement by S1. S2 stated that a verbal altercation was exchanged but did not provide additional information as to what was said between parties. During facilities pending internal investigation Administration took immediate action and suspended S1. Facility contacted Ombudsman and self reported to Licensing agency providing a SOC 341 Report of suspected dependent adult/elder abuse and LIC 624 Unusual Incident Injury Report both dated 2/12/23. As a corrective measure facility provided a 1:1 in service training to S1 regarding abuse prevention prior to S1 returning to work. Investigation also revealed that facility completed a in service training with staff regarding abuse prevention and reporting. According to Administrator Taylor Clark all staff were encouraged to assist R1 in teams of two. Staff interviews revealed that local police were called regarding altercation and police department did not come to facility due to altercation not being physical. Eight out of eight staff members interviewed stated they have never acted inappropriately towards residents verbally or physically. Resident interviews revealed that Five out of Seven residents claim they have never witnessed staff acting or speaking inappropriately in their time at facility. Two of Seven Residents claim that staff have acted inappropriately towards them.

Regarding Allegation Staff did not provide assistance, investigation revealed the following:

Eight out of eight staff members interviewed indicated that they all help assist residents when needed. Caregivers interviewed mentioned that if they are assisting other residents at the time of being paged they communicate via walkie radios if other staff member can help assist resident. Staff try to provide care in a timely manner according to interviews. Staff interviews also revealed that staff conduct wellness checks on residents every two hours. Resident interviews revealed that Three out of Seven Residents interviewed state that facility staff assist residents in a timely manner and two out of seven state staff are delayed in requiring assistance. Resident interviews also revealed that two other residents each claim that two different staff members do not provide assistance when asked upon. One resident claims that staff 1 has be raided and refused assistance. CONTINUED ON 9099C