Complaint Investigation Report

Regarding the allegation that Staff do not ensure resident's unit is free of bed bugs , the following has been concluded: After suspicion of the presence of a single bed bug was evidenced, facility staff conducted an inspection through its pest control vendor which corroborated the presence of bed bugs on one chair in resident's room 101. Staff interview stated the chair is usually being used by the resident's private caregiver. Resident was as a result temporarily exposed. As stated in staff interviews, a full body check was conducted finding no clear evidence of bites on the resident's person. Treatment of the unit was conducted after the inspection on August 1, 2024. The room had to be temporarily vacated by the resident and their private caregiver for the duration of the treatment as confirmed by a follow-up visit on August 5, 2024 which found no remaining evidence of bed bugs in the unit treated. LPA accompanied by facility staff conducted a tour of unit 101 and found the unit to be clean and in good repair. The presence of bed bugs in one of the facility's units is therefore confirmed even though it has since been addressed.

As a result, the allegation is found to be Substantiated, meaning that the preponderance of evidence standard has been met. A type B deficiency is cited per Title 22 Division 6 of the California Code of Regulations. The deficiency is cleared during the present visit.

An exit interview was conducted with facility staff and their regional management and a copy of this report along with appeal rights were provided to a facility representative.