Complaint Investigation Report

LPA observed that the facility had a 2-day supply of perishable foods and 7-day supply of non-perishable foods, of which included fruits, vegetables, dairy, proteins and carbs.

It was alleged that staff left resident in soiled diapers for extended periods of time. LPA conducted 1 out of 1 resident interview, of which did not corroborate with the allegation, and the remaining 2 residents declined in wanting to be interviewed. 1 out of 1 staff interview did not corroborate with the allegation by stating that 2 out of the 3 current residents are able to go to the bathroom unassisted, of which this was confirmed by both their physician reports. Upon entering the facility, LPA observed staff on duty changing resident 1 (R1) diapers. LPA observed R1 to be clean and changed.

It was alleged that staff are not showering resident in a timely manner. LPA conducted 1 out of 1 resident interview, of which did not corroborate with the allegation, and the remaining 2 residents declined in wanting to be interviewed. 1 out of 1 staff interview did not corroborate with the allegation by stating that 2 out of the 3 current residents are able to shower unassisted, of which this was confirmed by both their physician reports. It was also confirmed by staff that R3 will get a bath two to three times a week due to being bedridden, while the other 2 residents shower on their own. During LPAs visit to the facility, LPA observed staff on duty giving R3 a bed bath.

It was alleged that staff made inappropriate comments towards resident. LPA conducted 1 out of 1 resident interview, of which did not corroborate with the allegation, and the remaining 2 residents declined in wanting to be interviewed. 1 out of 1 staff interview did not corroborate with the allegation, however disclosed that there was a previous resident who would make inappropriate comments but denied of staff making inappropriate comments to residents. Per record review, facility submitted incident reports regarding a previous resident, reporting about inappropriate comments and behaviors. LPA also observed that staff completed trainings on resident personal rights and caring for residents.