Complaint Investigation Report

W1 stated that he contacted the facility to return the cashiers check since it was not made by P1's authorized representative and since he had no intention of moving P1 into the facility. W1 confirmed that the facility did not deposit the cashiers check and confirmed that the cashiers check was returned to him by the facility on March 27, 2025. W1 also confirmed that P1 was never admitted into the facility and that an admission agreement was never signed by either party. The Department conducted an interview with the ED for this allegation. The ED confirmed that the facility did receive a cashiers check for P1 as a deposit for her to move in the facility. The ED stated that once they were informed that the cashiers check was not made by P1's authorized representative, it was not deposited and it was returned to W1 on March 27, 2025. The ED confirmed that P1 was never admitted to the facility and that an admission agreement was never signed by either party.

Regarding the allegation, Licensee not responding to responsible party, the following has been concluded: It was alleged that the Licensee did not respond to P1's responsible party. The Department conducted an interview with P1's responsible party, W1. W1 confirmed that P1 was never admitted into the facility and that an admission agreement was never signed by either party. The Department also conducted an interview with the ED. The ED also confirmed that P1 was never admitted into the facility and that an admission agreement was never signed by either party. Since P1 was never admitted into the facility and since an admission agreement was not signed by either party, P1 is not considered to have ever been a resident at the facility. Since P1 was never a resident at the facility, the Licensee is able to respond to general inquiries by the public at their own discretion.

Based on the evidence gathered during this investigation, the complaint is UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without reasonable basis. An exit interview was conducted with Executive Director Bryan Reamer-Yu and a copy of the report was provided.