Complaint Investigation Report

LPA Lee also interviewed a resident’s responsible party, who denied the allegations and reported no concern regarding facility staff meeting their family member’s needs. The responsibility party stated that they had never observed their family members being left in soiled clothing, were satisfied with their family members’ placement at the facility and had not witnessed any of the alleged incidents. Based on the information obtained during the investigation, LPA Lee was unable to corroborate the allegations.

It was alleged that Staff engaged in a verbal altercation in the presence of residents. During the investigation, Licensing Program Analyst (LPA) Pang Lee reviewed facility records and conducted interviews with facility staff, residents, and a resident’s responsible party. LPA Lee interviewed two of two staff members, both of whom denied the allegation. Attempts to interview eight additional staff members were unsuccessful. LPA Lee also interviewed four of four residents, all of whom denied witnessing staff engage in verbal altercations in the presence of residents. Attempts to interview twenty-six additional residents were unsuccessful. Additionally, LPA Lee was unable to contact staff members who may have been working at the time of the alleged incident. A resident’s responsible party was also interviewed and reported having no knowledge of, or having witnessed, any incidents involving staff verbal altercations in the presence of residents. Furthermore, a review of facility records revealed no incident reports or documentation supporting the allegation that staff engaged in verbal altercations in the presence of residents. Based on the information obtained during the investigation, LPA Lee was unable to corroborate the allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did nor did not occur, therefore, the allegations are unsubstantiated. An Exit Interview was conducted with (FDA) Turner, and a copy of this report was provided to the facility via email. A certified copy will be sent to the facility mailing address.