Complaint Investigation Report

Interviews with two out of four residents stated that they administer their own medication and have no issues. Both residents interviewed believe if they were to need additional help they would receive it from the staff. The two remaining residents interviewed receive medication assistance and do not report any problems or concerns. Three out of six staff stated they have not spoken to Resident 1(R1) regarding assistance with their medications and are unaware that they may require assistance. One of the three staff stated residents are assessed at least once a year or upon change of condition. The remaining three staff did not add anything relevant to the allegation.

Record review revealed that R1's "Assessment for Medication Self Management" dated February 19, 2025 determined the resident is able to self manage their medications and states the resident can physically take/apply medications. R1's Physician Report dated August 25, 2025 indicated the resident is able to manage their own medications without any assistance. Care Plan completed on November 18, 2025 for R1 states resident is able to self administer medications. R1's billing statement for June 2026 does not indicate any additional fees for medication management.

Regarding the allegation that facility did not charge in accordance with the admission agreement, it was reported residents are being charged for amenities they cannot use. Interview with four of the four residents stated that they are not charged a separate fee for the amenities such as the pool, putting green area or the club house. Per record review residents were notified on February 6, 2026 of the closed amenities with the most recent notice dated May 13, 2026 updating residents of continuing construction. Admission agreement for R1 dated January 18, 2025 and facility program do not have a separate charge for the amenities addressed above. R1's billing statement for June 2026 does not indicate any additional fees for amenities.

Based on interviews and record review, the following allegations above, are deemed Unfounded, meaning the allegations are false, could not have happened and/or are without a reasonable basis.

An exit interview was conducted and a copy of the report was left with the facility representative.