Complaint Investigation Report

306004796-4-5-2022-22-AS-AORZ-CFNL3S-20220623082423

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/02/2021 and conducted by Evaluator Jenifer Tirre

COMPLAINT CONTROL NUMBER: 22-AS-20210602084614

Residents are forced to eat in their room.

Licensing Program Analyst (LPA) Jenifer Tirre conducted an unannounced visit to facility to conclude findings regarding complaint investigation. LPA stated reason for visit.

On 12/10/2021, Licensing Program Analyst (LPA) Norman Woodridge conducted unannounced visit with facility Administrator Greg Case to discuss the above allegation that residents are forced to eat in their room. Throughout the course of the investigation it was reported that on May 27, 2021 between hours of 4:00 PM to 6:00 PM, residents were instructed to eat in their rooms due to Covid- 19 concerns. Investigation revealed that during these hours, facility reserved dining room for a Commence Mixer where the general public would be allowed to attend. Based off interviews the allegations that residents are forced to eat in their room on May 27, 2021 meets the preponderance of evidence therefore the above allegation is deemed SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D.

LPA conducted an exit interview with Administrator and a copy of this report along with appeal rights is being provided along with Amended Report.