Complaint Investigation Report

However, two out of the five residents interviewed denied the allegation and stated that staff have always assisted them when they pressed their call button. LPA's conducted three staff interviews. Three out of the three staff interviewed denied the allegation and stated that staff immediately assist resident's when they press their call buttons. During the visit, LPA's tested the call buttons and observed them to be operational. LPA's also observed staff respond to the resident's when they pressed their call buttons.

Due to the conflicting information received during the investigation, the Department is unable to ascertain if the allegations occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the allegation is deemed UNSUBSTANTIATED. An exit interview was conducted with Administrator Jeannie Dao and a copy of the report was provided.