Complaint Investigation Report

306006496-1-21-2026-22-AS-APAO-DQS3CA-20260128170730

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/22/2025 and conducted by Evaluator Eboni Bentley

COMPLAINT CONTROL NUMBER: 22-AS-20251222133927

Staff are not giving residents their mail.

Regarding the allegation, Staff are not giving residents their mail, it is alleged that staff are not giving residents their mail. During interview conducted, four out of four residents confirmed receiving mail promptly if any and three of the residents confirmed that mail is still delivered to their previous address managed by their families. R1 stated all mail and legal documents are sent to R1’s family member. Three out of three staff denied the allegation stating residents are given their mail when it is delivered. Three out of four witnesses denied the allegation stating that the mail is received directly by the representatives at their respective locations and that the staff are forwarding the mail in a timely manner. A record review of R1’s Physician Report indicated R1 has a Dementia diagnosis. During visits to the facility, LPA did not observe any undelivered mail for R1.

Based on observations, interviews, and records reviewed, although the allegation may have happened or are vaild, there not a proponderance of evidence to provie the alleged vionlations did or did not occur, therefore the above allegation is deemed UNSUBSTANTIATED.