Complaint Investigation Report

During their interview, R1 stated R2 would “put the TV on entirely too loud” and they would tell R2 to turn the volume down and this would lead to R2 yelling at them. Per R1, once facility staff became aware of the incident, they were moved to a vacant room.

Due to the allegation being uncorroborated during interviews conducted, the Department is unable to determine if Staff do not intervene when a resident cusses at another resident. Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is unsubstantiated.

An exit interview was conducted and copy of this report was provided at the end of the inspection.