Complaint Investigation Report

Client #2 (C2) was placed at the facility on April 13, 2012 and has a physicians report dated November 13, 2023 stating that they can manage their own cash resources. C2 has an IPP dated May 15, 2023 stating that the facility will maintain receipts and P&I ledger of C2. The facility could not provide LPA documents dated before December 2022. LPA observed an email from No Ordinary Moments (NOM) specialist dated January 26, 2023, requesting for the facility to make corrections to the ledger due to a Costco receipt dated December 12, 2022 of $9.23 being used for C3. LPA observed the receipt in C2s ledger with the same time stamp, date, and receipt number as C3, but with C2s initials. LPA observed two ledgers for C2 one with erased marking's with the words Costco socks still legible and one with the original marking's for Costco socks for $9.23. LPA and AD observed the ledger for C2 for the year of 2022 and the facility was unable to provide all the receipts the ledger noted and had receipts for C2 that the facility did not note on the ledger.

Client #3 (C3) was placed at the facility on November 16, 2013 and has a physicians report dated April 21, 2022 stating that they are not able to manage cash resources. LPA observed an email to the facility from NOM specialist to make corrections to the ledger and resubmit due to the same Costco receipt being used as C2 for Costco socks for $9.23. LPA observed the receipt in C3s ledger with the same time stamp, date, and receipt number as C2, initialed by C3. LPA and AD observed the P&I ledger for C3 for the year of 2022 and the facility was unable to provide all receipts the ledger noted and had receipts for C3 that the facility did not note on the ledger.

During interviews with staff it was revealed that Staff #1(S1) received the emails and fixed the errors that were made to the ledgers and resubmitted them to the NOM specialist. S1 stated they corrected the ledger in the way that NOM sees that it needs to be corrected. Staff #2 (S2) revealed that they were not handling the P&I ledgers until after this incident with NOM took place. S2 observed the discrepancy in C2’s ledger with LPA, but could not explain due to taking over after the incident. During interviews with C2 it was revealed that they do not have issues obtaining their P&I money with facility staff.

Based on observation, interviews, record review and information gathered during the investigation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22 Division 6 are being cited on the attached LIC 9099D. An exit interview was conducted with AD Leilani Alejandro and a copy of this report, LIC 9099-D and appeal rights were left at the facility.