Complaint Investigation Report

LPA interviewed one resident who reported that staff are too rough and fast when changing them and feeding them and that staff grabbed their arms. LPA did not observe any marks or injuries on this resident’s arms. LPA also interviewed a witness who reported that this resident is sometimes confused. LPA interviewed AD and both staff who denied being too rough, too fast, or restraining residents while providing care. LPA interviewed the other three residents and did not obtain information corroborating the allegation. The information obtained is conflicting.

Based on the information gathered during the investigation and review of all documents obtained, the Department is unable to ascertain if the above allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. An exit interview was conducted and a copy of this report was discussed with and provided to facility representative.