Complaint Investigation Report

Staff stated that during the day shifts there are two staff on duty whenever there are four clients present and that during the overnight shift there is one staff on duty while the clients are sleeping. However, LPA reviewed the facility’s staff schedules since March 22, 2024 which shows that on April 21, 2024, May 11, 2024, and May 12, 2024, there was only one staff on duty from 6PM to 12AM while all four clients were present. Per staff interviews, the clients generally go to sleep around 8PM, meaning all four clients were present at the facility and awake while only one staff was on duty. The information obtained corroborated this allegation.

During the course of the investigation, the Department obtained sufficient evidence to substantiate the allegation mentioned above. The preponderance of evidence standard has been met; therefore, the above allegation is Substantiated. See LIC9099D for cited deficiencies per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted and a copy of this report and appeal rights was discussed with and provided to facility representative.