Complaint Investigation Report

It was alleged that the staff yell at clients. A total of 4 interviews were conducted with clients who stated that staff 1 (S1) yells and “gets mad”. 1 client interview specified that S1 “yelled at me today before you got here”. 3 interviews were conducted with staff who also stated that S1 yells at the clients. 1 of the staff interviews were conducted with S1, who also provided direct admission of yelling at a client, and specified "I only did it once".

It was alleged that staff are engaging in public displays of affection in the presence of clients. A total of 4 interviews were conducted with clients who verified that staff 1 (S1) and staff 2 (S2) are “boyfriend and girlfriend”. 2 of the client interviews specified that S1 and S2 “kiss and hug”. 4 of the client interviews confirmed of seeing S1 and S2 kiss and hug. LPA De Perio conducted 3 interviews with staff of which 2 interviews corroborated with the allegation, and 1 interview stated that S1 and S2 no longer share the same shift due to hearing complaints regarding displays of affection.

Based on LPA’s interviews which were conducted, review of documents obtained, and observations, the preponderance of evidence standard has been met, therefore the allegations are SUBSTANTIATED.

An exit interview was conducted with AD Castro. A copy of this report was explained, and appeal rights were provided during the visit.