Complaint Investigation Report

Per review of C1's Individual Program Plan (IPP) dated November 20, 2025 it was stated that C1 relies heavily on the assistance of facility staff to manage fiances. Per IPP "C1's financial management plan is structured to promote independence while ensuring stability". Based on IPP C1 is allowed $10 for snacks weekly and an additional $10 for weekend personal purchases.

Per interviews with S1, S1 stated there are two main people that handle P&I for the clients, when those two staff are not available the task is delegated to other staff. S1 stated that there is always someone on site that will have access to the records and P&I funds. Per interviews with 2 out of 2 staff they could not remember a time when C1 was denied funds. Per interviews with 2 out of 2 staff, staff stated no one has been denied their funds available to them. Staff indicated they follow IPP for all clients. Interviews with 4 out of 5 client's stated they have access to their P&I funds, the 5th client has their own bank account and manages their own funds. LPA Mendivil was unable to interview C1 as C1 is unable to communicate with LPA Mendivil.

Therefore based on the preponderance of evidence through records reviewed and observations the allegation facility did not provide P&I funds to client is determined to be UNSUBSTANTIATED, meaning that although the allegation may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

No deficiencies cited. An exit interview was conducted and a copy of this report this report was left at the facility.