Complaint Investigation Report

During the present follow-up visit, four resident interviews and four staff interviews were also attempted or conducted.

Regarding the allegation that Staff yelled at residents, the following has been concluded: While it cannot be entirely ruled out that instances of yelling could have happened in the facility, none of the residents or staff members interviewed did corroborate the occurrence. As a result, the allegation is found to be Unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred.

An exit interview was conducted and a copy of this report was provided.