Complaint Investigation Report

Per S3, the clients get adequate meals and reported that the clients are happy here.

Regarding the allegation that clients are not being provided with privacy, the following was revealed: During the initial visit on January 21, 2026, LPA observed C1 in their bedroom by himself using his computer. During the course of the interviews with clients, C1 reported that he has privacy when sleeping and when using his computer or telephone. Per C2, they have privacy. During the course of the interviews with staff, S1 reported that staff never check C1's emails or text messages. Per S2, at night staff do Health and Safety rounds to check on the clients. S3 stated that staff do not enter the clients bedrooms on purpose.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.

LPA conducted an exit interview with Lead staff Capada, and a copy of this report was provided to the facility.