Complaint Investigation Report

reflecting services rendered for broken water heater and an order for a new heater has been placed. Facility staff verified that the water heater in south side of the facility has been down since then. Administrator indicated that he has made efforts to repair the issue, but heater has been on back order and is estimated to arrive this week and replaced. Interview with 3 of 3 residents who reside in the south side of the facility indicated that there has not been any hot water delivered to the south side of the facility for about a month.

Based on the information gathered the preponderance of evidence standard has been met, therefore, the allegation, facility staff is in disrepair, is found to be SUBSTANTIATED.

Based on this inspection, deficiencies were observed at this time in the areas evaluated per Title 22 Division 6 Chapter 8 of the California Code of Regulations. See LIC9099-D for deficiencies.

This report was reviewed with Administrator and a copy of this LIC9099, LIC9099-D report was provided and left at facility. Appeal rights reviewed, and a copy provided.