Complaint Investigation Report
306000801-6-20-2026-22-AS-APAO-DVT5QQ-20260708200957
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2024 and conducted by Evaluator Arielle Pascua
COMPLAINT CONTROL NUMBER: 22-AS-20240508122240
Staff did not properly maintain the facility
Staff did not prevent the clients from smoking on the facility grounds
Staff did not properly handle a contagious client while in care
Staff did not keep the facility free from bug infestation
On 06/20/2026, Licensing Program Analyst (LPA) Arielle Pascua delivered complaint findings via email.
LPA Pascua attempted to contact former staff and residents to obtain additional information however all staff and residents were not available for interview or have not been present at the facility since 2024. In addition, a review of facility records did not indicate that the facility was understaffed or did not proper training. Based on the information gathered, the LPA could not corroborate the allegations.
As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.
There were no deficiencies observed or cited at this time.
Exit Interview, a copy of this report will be mailed to the facility licensee address as well as via email.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction