Complaint Investigation Report

Once the staff was back, the door was unlocked. Two out of two staff state the elapsed time was approximately 10-15 minutes as the staff was on a break. Facility protocol is to have the staff in charge hold onto the key so no other staff/ residents can access the room when the resident is out. LPA observed the lock during the investigation. The lock is an exterior lock put on the doorhandle. Residents are able to open the door from the inside and exit while the lock is on the outside and LPA observed this firsthand. Administrator indicates that they have the locks on-site for those who want extra security for their rooms while out of the facility. R1 was one of the residents that would always request the lock when leaving the facility. Based on interviews conducted and observation, the allegations are deemed unfounded, meaning the allegations were false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of this report was provided to facility representative.