Complaint Investigation Report

During the present visit, LPA requested the facility census and toured the premises again. A total of six resident interviews were conducted during the visit.

Regarding the allegation that Staff do not ensure the facility is free from mold , the following has been concluded: Based on two tours of the physical plant, a review of a total seven units during the initial inspection and seven units on the present visit as well as interviews with six residents, LPA was able to corroborate the occurrence of a water damage incident in the facility's boiler room in November 2024. Adequate containment measures were observed and the room was observed to be dry upon a second visit. Regarding leaks along sprinklers or air conditioners, no instances of leaks or indications of the potential presence of mold were evidenced. Interviews conducted additionally failed to provide sufficient evidence of suspicion of mold on the premises either.

As a result, the allegation is found to be Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted and a copy of this report was provided to a facility representative.