Complaint Investigation Report

It was alleged that staff hit residents. Seven of seven staff interviewed denied the allegation and have not witnessed other staff members hitting residents. Seven of nine residents interviewed also denied this allegation and have not experienced this behavior from the staff. Two of nine residents were not able to confirm, nor deny the allegation.

LPA observed staff files had signed documentation for Personal Rights and Mandated Reporting. Staff have ongoing training regarding Resident Rights. Annual Performance reviews on file did not report staff hitting residents and there were no Corrective Action paperwork observed.

Based on LPA's observations, interviews and file review the allegation that Staff hits residents is Unfounded. That allegation is false, could not have happened, and/or is without a reasonable basis. An exit interview was conducted with Assistant Executive Director, Monica Aguirre, and a copy of this report was provided to the facility.