Complaint Investigation Report

LPA interviewed seven of seven staff members. One staff member could not confirm, nor deny the allegation. Six of seven staff members denied the allegation; stating they have not observed that Resident #1 (R1) is not accorded dignity in their relationship with staff or other persons. R1 communicates with staff regarding any issues, and staff will investigate the matter and respond to R1 in a timely manner. Staff stated they are not able to confirm the issues. LPA reviewed staff training records and staff have received personal rights training. Staff continue to receive ongoing training regarding personal rights and treating residents with dignity and respect.

LPA interviewed one of one witness who confirmed the allegation. The witness addressed one observed incident with management and the issue was resolved. Witness has not observed any additional incidents where staff do not ensure that resident is accorded dignity in their relationship with staff or other persons . Local law enforcement has been called to the community multiple times by R1 but police are not able to confirm the allegations.

Based on LPA's record review, interviews and observations, the allegation that Staff do not ensure that resident is accorded dignity in their relationship with staff or other persons is Unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Assistant Executive Director, Monica Aguirre and a copy of this report was provided to the facility.