Complaint Investigation Report

The following was revealed during the course of the investigation:

Regarding the allegation that Staff do not ensure residents laundry service is provided in a timely manner, the investigation revealed the following: LPA observed nine out of ten laundry bags in resident rooms that were empty and eight out of ten residents interviewed reported laundry service is provided in a timely manner. Residents interviewed, stated they had no issues with the frequency of when laundry is done nor the cleanliness of the laundered clothing. The facility provided a laundry schedule for residents and LPA observed a functioning laundry room during the visit. Therefore, this agency has investigated the complaint allegation and based observations made and interviews conducted, the above allegation is deemed UNFOUNDED. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed this portion of the complaint.

An exit interview was conducted with Executive Director Melanie Washington, and a copy of this report was provided at the end of the visit.