Complaint Investigation Report

Regarding the allegation that Staff did not provide resident with a copy of an admissions agreement , the following has been concluded: Based on an interview conducted with resident R1 during the initial complaint investigation visit, the request for a copy of the admission agreement effective September 12, 2023 was granted and a copy was provided to the resident which allowed a clarification regarding toileting care to take place. The allegation is therefore found to be Unfounded, meaning that the allegation is false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted and a copy of this report was provided to a facility representative.