Complaint Investigation Report

Twelve of twelve individuals interviewed provided conflicting statements and could not corroborate the allegation. Ten of twelve individuals interviewed felt there was sufficient staff present to meet the needs of the residents. Four of twelve individuals interviewed stated the facility could use more staff to meet the needs of the residents.

Based on the observations made by LPA Patricia Velazquez, interviews which were conducted and the records that were reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the following allegation: Facility has inadequate staffing to meet resident's needs is deemed UNSUBSTANTIATED.

An exit interview was conducted with Resident Care Director Brenda Bravo, L.V.N. and Business Office Director Gail Blessum and a copy of this report was provided at the time of this visit.