Complaint Investigation Report

Chantelle Hudson, Nurse Consultant for Sunnycrest Senior Living stated that she had called all the resident's doctors and informed them of the missed medications. Joan Johnson, Interim Executive Director stated that there were no negative outcomes.

On June 19, 2022, Joan Johnson, Interim Executive Director explained that she contacted several staffing agencies in order to find a staff who can pass out medications that morning but without any success. She also contacted several facility medication technicians employed by Sunnycrest Senior Living but no one was able to cover the shift.

LPA interviewed the responsible party of Resident 1 and Resident 2. The responsible party stated that the facility does not have sufficient staff. R1's morning medications were missed on June 19, 2022. The responsible party of R2 stated that there is insufficient staff to meet the needs of the residents.

LPA interviewed six residents whose medications were missed on June 19, 2022. Six of six residents stated their medications were missed on June 19, 2022 and that the facility lack staff to meet their needs.

Based on the information gathered during the investigation and review of all documents obtained, the following allegations: The facility does not have sufficient staff. The facility failed to provide assistance with medications as prescribed. are substantiated.

Based on LPA's observations and conducted interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

The following deficiencies are cited today as per Title 22, Division 6, of the California Code of Regulations.

An exit interview was conducted along with appeal rights were provided and a copy of this report was left.