Complaint Investigation Report

Plan also states that separation and quarantine would be provided in cases needed. Per Staff interviews, staff stated residents were being monitored and given face masks. Staff stated they encouraged residents to stay isolated in rooms and that meals would be delivered to rooms. Staff mentioned that if positive residents needed to go out of facility for appointments, residents were reminded to wear masks when in public.

Regarding Facility does not have an adequate amount of PPE:

Per observations, the Department observed facility has supply closet with Personal Protective Equipment (PPE) such as boxes upon boxes of Vinyl Gloves, Face Masks, and N-95 Face masks. Facility has extra additional sheets and bedding available. Department also observed hand sanitizing stations placed through out facility hallways and in common areas available to residents, staff and visitors. Per record review Department obtained copies of PPE invoices and packing slips for purchased PPE supply. Per interviews, Staff stated that PPE Supplies were available and that masks were provided to residents during the time of initial complaint.

Based on information provided from investigation, the allegations Facility is not isolating COVID positive residents and Facility does not have an adequate amount of PPE was deemed UNSUBSTANTIATED meaning that although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur as reported.

An exit interview was conducted with Administrator Didimay Dimacali and copy of report was provided.