Complaint Investigation Report

Based on a review of the personnel report, it appears that there is sufficient staff coverage to assist R1, and other residents, with their medication needs during all times of the day. LPA conducted an interview with R1. R1 denied any issues with his medication needs and denied any issues with requesting his as needed medications from staff. LPA conducted an additional five resident interviews. The five residents interviewed stated that they all receive assistance with their medications from the facility and they also denied any issues with their medication needs. LPA conducted four staff interviews. Four out of the four staff interviewed denied the allegation and reported that there is at least one staff on duty at all times during each day to assist residents with their medication needs.

Regarding the allegation, staff did not provide requested document to resident's doctor, the following has been concluded: It was alleged that staff did not provide requested document to R1's doctor. LPA attempted to conduct an interview with R1's doctor, Witness #1 (W1). However, LPA was unable to make contact with W1 for an interview after multiple attempts. LPA conducted an interview with R1. R1 stated that he did not recall if staff provided him with a copy of his medication list to give to his doctor, W1. LPA conducted four staff interviews. Two staff were unable to provide any useful information for this allegation. However, the other two staff denied the allegation and stated that staff did provide R1's doctor with the document that they requested.

Based on the evidence gathered during the investigation, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred; therefore, the two allegations above are deemed UNSUBSTANTIATED. An exit interview was conducted with Administrator Maria Dimacali and a copy of the report was provided at time of visit.