Complaint Investigation Report

CONTINUED... Four of four residents interviewed indicated receiving a copy of facility rules and regulations in a timely manner.

Regarding the allegation "Facility has roaches," the investigation revealed the following: Seven of eight interviewees consisting of staff and residents denied the allegation indicating not observing any roaches in their bedroom and bathroom areas or through out the facility. Documentation review of Pest Control Invoices dated 3/09/2023, 3/23/2023, 4/20/2023 and 5/18/2023 indicated no pest found during the routinely monthly inspection maintenance visits.

Therefore based on the preponderance of evidence gathered through interviews, observations conducted by LPA Quiroz and documentation review, the allegations that the "Staff did not provide resident with facility rules and regulations in a timely manner,” and “Facility has roaches,” are deemed UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. This agency has investigated this complaint.

No deficiencies cited during today's visit.

An exit interview was conducted with (AD) Rehbein and a copy of report was provided at exit.