Complaint Investigation Report

LPA did not observe any cockroaches in the hallway. LPA observed the housekeeping staff on shift and cleaning each unit and common areas. Two out of ten residents confirmed seeing cockroaches in the hallways and in their rooms while four out of four staff denied observing and receiving reports of cockroaches from residents. Four out of four staff confirmed that the facility receives monthly pest control services or as needed. In review of the pest control service reports, LPA confirmed the pest control services the facility on a monthly basis. The service reports dated November 25, 2025, December 29, 2025, and January 30, 2026, documents no signs of cockroach activity per the inspections or observed by staff. The investigation revealed that although two of ten residents confirmed observing cockroaches, there were no signs of activity in the ten units, hallway, and kitchen per LPA's inspection which was also confirmed on the service reports. It is determined that facility is actively addressing the issue by implementing proactive measures and utilizing professional pest control services.

Therefore, due to conflicting information, the allegation is deemed UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted with Administrator Khatera Bahadory, and a copy of this report was provided at exit.