Complaint Investigation Report

306006071-7-24-2025-22-AS-AORZ-DJZVNP-20250728163529

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/01/2025 and conducted by Evaluator Samer Haddadin

COMPLAINT CONTROL NUMBER: 22-AS-20250701132137

Facility failed to issue proper notification for rate increase

On July 15, 2025, Licensing Program Analyst (LPA) Samer Haddadin conducted an unannounced complaint investigation at the facility. Upon arrival, LPA Haddadin was greeted by Khatera Bahadory AD, who granted entry and was advised of the purpose of the visit. During the investigation, the analyst toured the premises, residents and staff and reviewed all pertinent facility records concerning the allegation The allegation under review stated that the facility failed to issue proper notification for a rate increase. The investigation revealed that on March 31, 2025, the facility provided R1 with a proper 60-day written notice of a rate increase, scheduled to take effect on June 1, 2025. During an interview with the LPA, R1 confirmed receipt of the notice. Based on observations, interviews, and the information gathered during the investigation, the preponderance of the evidence standard has not been met. Therefore, the allegation that the facility issued an unlawful eviction is deemed UNFOUNDED. An unfounded allegation means the evidence indicates the charge is false, could not have happened, or is without a reasonable basis. Accordingly, the department has dismissed the complaint. An exit interview was conducted, and a copy of this report was provided to the Administrator.