Complaint Investigation Report

Per interviews, it was stated that the facility has a designated area located at the reception desk, where each resident has their own folder and that the receptionist will organize the mail and place mail in the corresponding resident folder. All resident and staff interviews also revealed that the facility will announce via intercom when mail has arrived to alert residents to retrieve their mail. During the tour of the facility, LPA Rodriguez observed the mail folders of residents and observed that all mail and packages were unopened and sealed.

Based on LPA’s interviews which were conducted, review of documents obtained, and observations, this allegation was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted with AD Bahadory.

A copy of this report was explained and provided.